Return & Refund Policy
Because personalized doesn't mean unprotected — here's how we make it right.
Overview
Our commitment to your satisfaction is at the heart of everything we do. We craft each custom gift with strict attention to detail, aiming to deliver perfection with every order. If your purchase does not fully meet your expectations, our dedicated service team is ready to assist.
Eligibility for Returns
To receive a refund or exchange, items must be returned in their original condition: unworn, unaltered, and completely free of damage. Please ensure that all original tags, boxes, and protective packaging are securely included with your return shipment.
Damaged or Defective Items
We stand behind the quality of our craftsmanship. If an item arrives damaged or is found to be defective, please reach out immediately with photographic evidence. We will arrange a prompt replacement or issue a full refund at no additional cost to you.
Order Cancellations
Because we prepare and customize orders promptly, cancellation requests must be made within 2 hours of purchase. Once your personalized piece has entered the production phase, we are unable to accept further cancellations or changes.
Refund Process
Upon receiving and verifying your returned product, we will issue an email update regarding your refund's status. Approved returns are credited back to your original payment method, and typically post to your account within 5 to 7 business days.
Exchanges
We gladly offer exchanges on non-personalized, non-customized products. If you wish to trade an item for a different size, style, or color, please contact our support team. We will check availability and guide you through the transition.
How to Initiate a Return
To start a return, kindly contact support@unsaid.com. Please supply your order number, clear photographs if the product is damaged, and your reason for returning. Our staff will quickly supply a return authorization and address.
Shipping Costs for Returns
The customer is responsible for return shipping costs, unless the returned item is damaged or defective. We recommend using a trackable shipping provider, as we cannot guarantee or be held liable for returns lost in transit.
Contact Us
If you have any remaining questions about our return policy or require custom support, our customer experience team is at your disposal. Please connect with us directly by sending an email to support@unsaid.com.